Q: What is your cancellation policy?

For individual rooms or suites: June 1 - September 30 (High season) A 50% deposit is required at the time of booking. Cancellations made 14 days or more prior to check-in will receive a full refund of the deposit, while cancellations made within 14 days of check-in are responsible for the full reservation amount. October 1 - May 31st (Low season) A 50% deposit is required at the time of booking. Cancellations made 3 or more days prior to check-in will receive a full refund of the deposit, while cancellations made within 3 days of check-in are liable for the full reservation amount. For group bookings: A 50% deposit required at time of booking. Non-refundable if cancelled within 90 days of the scheduled arrival date.

Question 1

What is your cancellation policy?

Accepted Answer

For individual rooms or suites:
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June 1 - September 30  (High season)
A 50% deposit is required at the time of booking. Cancellations made 14 days or more prior to check-in will receive a full refund of the deposit, while cancellations made within 14 days of check-in are responsible for the full reservation amount.
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October 1 - May 31st (Low season)
A 50% deposit is required at the time of booking. Cancellations made 3 or more days prior to check-in will receive a full refund of the deposit, while cancellations made within 3 days of check-in are liable for the full reservation amount.
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For group bookings:​
A 50% deposit required at time of booking. Non-refundable if cancelled within 90 days of the scheduled arrival date. 
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Question 2

Is a deposit required to make a reservation?

Accepted Answer

A 50% deposit is required at time of booking. The remainder of the balance will be charged upon check in.

Question 3

Do you require a credit card to book?

Accepted Answer

A valid credit card is required at the time of booking to secure your reservation. If a credit card cannot be provided and the guest would like to pay by debit or etransfer, we require a refundable $300 damage deposit to be added to the booking. The damage deposit would be fully returned upon check-out, provided there are no damages to the rooms or property.

Question 4

Do you offer group rates or discounts?

Accepted Answer

We don't offer group rates or discounts.

We do offer discounted rates for contractors. Please contact us for more information.

Question 5

Can rooms be blocked?

Accepted Answer

We have an option called "Book the Hotel" where we allow guests to block the entire hotel with a $1000 deposit. There are other terms and conditions that apply. Please contact us for more details or view the Terms and Conditions document here:

Question 6

Are there minimum stay requirements?

Accepted Answer

We do require a minimum 2-night stay during July and August.

This is valid for 2026 and is subject to change in the future.